What information do we collect?

We collect information from you when you do a transaction or place an order. When ordering or registering on our site, you may be asked to enter your: name, email address, mailing address and/or phone number, and some additional information. You may, however, visit our site anonymously. We collect your email address if you subscribe to our newsletter or add it to our chat system. We collect your name if you have provided it in a chat session. We collect your IP address for security reasons, and for verifications when you place an order, and to conduct validations when you log in to your account.

How will your information be used?

Any information we collect from you may be used in the following ways: to personalize your experience, to improve our website, to improve customer service, to process orders and transactions, to administer a contest, promotion, survey or other site feature. Your information (public or private) will not be sold, exchanged, transferred, or given to any company for any reason other than to complete an order or offer a service like the possibility to chat with us. We will keep the collected information for a period of 36 months (or more if we need it to provide a service to you).

How do we protect your information?

Our servers are secured and located in Quebec. All supplied information is transmitted with HTTPS. When you make an order, your payment information is encrypted through our world-class Payment gateway provider’s. Payment information is only accessible by those authorized with special access rights to such systems and remains confidential.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow it). Cookies enable the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, ours may not function properly if you disable cookies. However, you can still place orders by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety, or that of others. If you use our chat system, your IP address, your name and email (when provided), and chat transcript will be stored on the secured servers of our Open Source chat system provider located in the United States, and you can contact our Designated Privacy Officer to request the deletion of this information. On the web analytic side, we do not use third parties web analytics tools that use your data for their own purpose. We use tools that respect your privacy.

Terms and Conditions

Please visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.espacecode.com/en/terms-conditions

Your Consent

By using our site, you consent to our website's privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact our Designated Privacy Officer:
Title: Head of Information Management
Email: po-support@espacecode.com

Cookie consent

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